fbmplay Privacy Policy

This Privacy Policy describes how fbmplay collects, uses, stores, and protects the personal information of players who use the fbmplay website and mobile app. It applies to all players who register an account, regardless of whether they access the platform through a desktop browser, mobile browser, or the Android or iOS app.

By registering an account and using the fbmplay platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, you should not create an account or use the platform.

We collect personal information when you register an account, verify your identity, make transactions, use platform features, or contact us for support. Below is a breakdown of the categories of data we collect and why.

We do not collect credit card numbers or cryptocurrency wallet addresses as fbmplay does not accept these as deposit or withdrawal methods.

Your personal data is used only for the purposes listed below. We do not use your data for unrelated commercial purposes or share it for third-party advertising without your consent.

• To create, manage, and maintain your fbmplay account.
• To verify your identity and age (21+) in compliance with responsible gaming requirements.
• To process PHP deposits, withdrawals, and transaction records.
• To deliver account notifications, OTP codes, and transaction confirmations via SMS or email.
• To detect and prevent fraud, account abuse, money laundering, and other prohibited conduct.
• To operate and improve platform features including the game lobby, sportsbook, and app performance.
• To respond to customer support queries and resolve disputes.
• To send updates about your account, promotions, or changes to platform terms – where you have not opted out.

fbmplay does not sell your personal information. We only share data with third parties when it is necessary to operate the platform, comply with legal obligations, or protect against fraud.

• Payment processors and banking partners – to facilitate PHP deposits and withdrawals through local banking channels and supported e-wallets.
• Identity verification providers – to validate KYC documents submitted during the withdrawal verification process.
• Game and technology providers – limited technical data shared with providers of games and platform infrastructure to operate the service.
• Legal and regulatory authorities – when required by law, court order, or to respond to investigations involving fraud or illegal activity.

Any third party we share data with is required to handle it securely and use it only for the specific purpose for which it was disclosed.

fbmplay uses a combination of technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include:

• SSL (Secure Sockets Layer) encryption on all data connections between your device and our servers.
• OTP (One-Time Password) verification for account login, adding a second layer beyond your password.
• Access controls that limit which staff can access personally identifiable player data.
• Regular security reviews of platform infrastructure and third-party integrations.

While we take these measures seriously, no system is completely immune to breach. If you suspect unauthorised access to your account, contact our support team immediately using the email listed in the footer.

We keep your personal data for as long as your account is active and for a reasonable period after account closure, as required for legal, audit, or dispute resolution purposes.

Transaction records and KYC verification documents may be retained for a longer period where required by applicable financial regulations. When data is no longer required, it is securely deleted or anonymised.

If you wish to request account closure and deletion of your data, contact us through the support email. Note that some data may need to be retained beyond closure for legal compliance reasons, which we will explain to you at the time of your request.

As a player based in the Philippines, you have rights in relation to the personal data fbmplay holds about you. You may exercise these rights by contacting our support team.

fbmplay uses cookies and similar technologies to maintain your login session, remember your preferences, and understand how players use the platform so we can improve the experience.

• Session cookies – keep you logged in during your visit. These expire when you close your browser.
• Preference cookies – remember settings like your preferred language or display options.
• Analytics cookies – help us understand which parts of the platform are used most, using anonymised data to guide improvements.

You can manage or disable cookies through your browser settings. Disabling session cookies may prevent you from staying logged in. The platform does not use cookies to serve third-party advertising.

fbmplay is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If you are under 21, you must not register or use the platform.

If we discover that a registered account belongs to a person under 21, the account will be suspended immediately, any balance will be reviewed for eligibility, and the personal data collected will be handled appropriately in line with this Privacy Policy.

fbmplay may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations. When we make changes, the "Last updated" date at the top of this page will be revised.

For material changes, we may notify registered players via email or through an in-platform notification. Continued use of the platform after any update constitutes your acceptance of the revised policy.

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can contact the fbmplay support team using the email address shown in the footer of this page.

When contacting us about your personal data, please include your registered account details so we can locate your information and respond efficiently. We aim to acknowledge data-related requests within a reasonable timeframe.

For questions about account security, login issues, or payment concerns, the same support contact applies. For responsible gaming support and self-exclusion, visit our Responsible Gaming page.