fbmplay FAQ – Got Questions?

The minimum age is 21 years old. This is the standard age requirement for legal gaming participation in the Philippines. Age verification through a valid Philippine government-issued ID is required before any withdrawal can be processed.

No. fbmplay enforces a strict one-account-per-person policy. Duplicate accounts are suspended and any balance held in them may be forfeited. If you're having trouble accessing your existing account, contact support – do not create a new one.

Contact fbmplay support using the email address shown in the footer of this page. Include your registered full name and Philippine mobile number so the team can verify your identity and help with account recovery. Creating a second account is not the solution – it will only result in both accounts being suspended.

KYC identity verification is required before your first withdrawal can be processed. You can register, deposit, and play without completing KYC, but no funds can be withdrawn until you submit a valid Philippine government-issued ID and the verification is approved.

All transactions on fbmplay are in Philippine Peso (PHP). Your account balance is in PHP, deposits are made in PHP, and withdrawals are paid out in PHP. There is no currency conversion and no exchange rate applied.

Accepted methods include Philippine online banking, bank transfer, and local e-wallets. The full list of available deposit channels is shown in your account's Deposit section after you log in. Available options may change from time to time. Credit cards and cryptocurrency are not accepted as deposit or wagering methods on fbmplay.

Supported e-wallet channels are listed in the Deposit section of your logged-in account. Check there for the current options after registering. fbmplay does not confirm specific third-party payment brands as guaranteed deposit channels – availability is subject to change.

The most common reason is incomplete KYC verification. Before any PHP withdrawal is processed, your identity must be verified using a valid Philippine government-issued ID. Once KYC is approved, withdrawals are processed to a verified account in your name. If KYC is complete and your withdrawal is still pending, contact fbmplay support for a status update.

No. Third-party deposits are not permitted on fbmplay. All deposits must come from a payment method registered in your own name. This policy applies to both deposits and withdrawals.

fbmplay offers fish shooting games, eBingo, live casino tables (baccarat, blackjack, roulette), slots, sports betting, and online poker. All games are accessible from one account on mobile or desktop. See the navigation menu for individual game categories.

Fish shooting games are action-style games where players fire at on-screen fish to earn points and prizes. Different fish have different values, and bet sizes can usually be adjusted. The games are optimised for mobile and load quickly on Philippine mobile data connections. Visit the Fish Games section to see available titles.

The format is similar – numbers are drawn and players match them on their cards – but eBingo on fbmplay is played online. Number generation is done digitally. You can play from anywhere in the Philippines, any time of day, without needing to visit a physical bingo hall. Visit the Bingo section for available game rounds.

Yes. fbmplay's live casino tables are streamed to mobile devices on Android and iOS. The video feed is optimised to work on Philippine mobile data. Live dealer games including baccarat, blackjack, and roulette are available around the clock.

fbmplay covers a wide range of sports including PBA (Philippine Basketball Association), NBA, international football, boxing, volleyball, and esports. Major international tournaments and league matches are also available. Visit the Betting or Bet sections to see current markets.

Yes. fbmplay offers live in-play betting on select sports events. Odds update in real time as the game progresses. This means you can place bets on a PBA game or football match while it's being played, not just before it starts.

No. All sports bets carry genuine financial risk. Outcomes depend on real game results, which cannot be predicted with certainty. Upsets, injuries, and unexpected events happen in every sport. fbmplay does not offer, endorse, or sell betting strategies that claim to guarantee profits. Please bet within your budget.

Your account is protected by SSL encryption on all data transmission, OTP verification on login and sensitive actions, and KYC identity checks before withdrawals. Suspicious account activity triggers a review before further transactions are processed.

Never. fbmplay support staff will never ask for your OTP, password, or PIN through any channel – email, chat, or phone. If you receive a message asking for these details and claiming to be from fbmplay, it is a scam. Do not share the information and report it to support immediately.

Change your password immediately and contact fbmplay support via the email in the footer. If your registered mobile number is still active, your OTP channel is intact. If you believe your SIM has been compromised, contact your mobile network provider as well. Report any transactions you did not authorise to the support team.

Contact fbmplay support using the email shown in the footer. State clearly that you are requesting self-exclusion and include your registered account details. Once the exclusion is active, you will not be able to deposit, play, or access your account during the exclusion period. Read more on our Responsible Gaming page.

Signs of problem gaming include spending more than you planned, borrowing money to fund gaming, chasing losses with bigger bets, hiding gaming activity from family, or feeling anxious when you can't play. If any of these apply to you, take a break and consider requesting a self-exclusion. Gaming on fbmplay is meant to be entertainment, not a source of income.

If you want to set a personal PHP deposit limit, contact fbmplay support and request it. Limit settings are handled by the support team rather than through a self-service tool in the app. We also encourage all players to decide on a personal session budget before starting any game, regardless of platform limits.